I know I made my list of things I wanted to blog about but my mind is feeling blank right now when I'm trying to pick something off my list. I think my mind may be on customer care overload. Over 81 phone calls today which most were lazy realtors, cranky threatening homeowners and a technology lawyer who tried to sound scary when he said "have them call me at the law firm" blah blah blah. Aye Dios mio. Why do people feel that they have to be mean to get what they want? Didn't your momma teach you to be nice? Or did she raise you telling you everyday " you gotta be a asshole to everyone and everything especially those trying to help you" . Ugh. All I know is people need to realize they are not the only ones and the world doesn't revolve around them. You are not the only customer. You will not make or break a business if you decided to not use their services. A business that has made profit in "these hard times" is not going to freak out because you say " I'll have my lawyer husband write a letter" or " I didn't have money to pay my bill, now I'm in collections and you won't help me so I'm going to call my lawyer as well". To the first 1 I wanted to say " don't bother calling here just send your stupid letter our legal council is upstairs and he's hella smart so bring it". To the 2nd I wanted to say " um stfu and stop lying if you can't clear your $300 account with collections please tell me where your going to get $3000 to pay a lawyer for your retainer? Please tell me I'm dying to hear" oh how I want to be a bitch sometimes. I'm too nice sometimes I really am. I think I'm still really mad at the lady who demanded I apologize to her because she was transferred to voice mail in the previous call and said the girl who did that was unprofessional. Oh well like the hub says kill them with kindness.
This would be a great way to have calls screened.
Hahahahahahaha.
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