Shove it!

I started off my morning with my AuX cable plugged in listening to "my own summer " by Deftones... Listening to Chino scream "SHoVE IT". Who would have guessed I spoke with 3 people today who I totally wanted to scream " SHoVE IT! " at.

I work in a customer care center and we answer calls from mostly HoA members, realtors, bank and property managers. I've heard tons of things. From I think my neighbors are criminals to this building is falling apart from someone who I believe had memory loss. Because I can't be rude it makes things challenging sometimes today my first challenge...

Ok I know what the fuck it is.. My bank offers it but guess what I prefer ACH direct debt over signing up to have the bank cut a check and send it out for me..I know how it works.. I don't need for a lonely lady to talk to me for 16 minutes about it how it works. Especially when i've told you how it works and u keep repeating your self.. I told you who the check needs to be made out to but you keep arguing with me...hello I work here I know who u need to make the check out too.. Ahhhhh

Next every HOA is different... Some nerds most likely got together when your community was built and decided hey guess what u can't paint your house pink, you can't own more then one 25lb dog and you can't park on the streets at all. This is all done to preserve your community and it's value. You don't follow your rules guess what bitches it's off to Violation then fine central you go! So on to my other insane loco of the day. This man called gave me his name then said you pass this message on to Kathy.. After that he went on a psycho rant about why he would not be moving his trailer. Then said "you get it! Good bye!" now I'm secretly hoping his trailer gets towed =].

We deal with accounts and money.. We are not a bank but we still have to follow rules about how much info we can disclose to a caller. If your not the account holder I cannot change the billing address because you are telling me it's in my best interest to do so if I want to get paid. Would American Express let you do that? I don't think so asshole so neither can we! What happens is if the account holder is not responsible to change their address they won't get their statement and off to the loving collections company they go till they can clear their account. Sorry.... No not really I'm not sorry and won't apologize. This guy got soooooo mad when I told him I couldn't make the change he wanted he started telling me how he had a business and would go to hell to collect his money if he had too and how it was very unprofessional that I would not change the address. I wanted to say we have collection companies who do that for us. I repeated a million times that I couldn't. Thank God he finally hung up!

Not too bad for answering 76 calls today.